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Additional Information

 

Our business hours are Monday- Saturday 10 a.m. to 3 p.m.

Please allow 2-4 business days for order processing. 

Canada Post  *estimated* transit times are as follows:

Domestic
First Class Shipping: 3-10 Business Days*
Priority Shipping: 1-3 Business Days*
Priority Express: 1-2 Business Days*

(Canada Post shipping is an estimated time frame, not an guarantee, we are not responsible for items arriving late past these time frames)

*All of these are estimates given by Canada Post and are prone to change due to a variety of factors including but not limited to: natural disasters, customs, holidays, peak Canada Post season.
Any questions regarding the whereabouts of your package should be directed to the carrier. Our customer service agents have the same tracking information that is visible to you.

Please keep in mind for ordering gifts there is still a processing time for your order regardless of the type of shipping you select. 

Any questions regarding the whereabouts of your package should be directed to the carrier. Our customer service agents have the same tracking information that is visible to you.

International
First Class Package International: Varies by Destination*
Priority Mail International: 6- 10 Business Days*
Priority Mail Express International: 3-5 Business Days*

 (Shipping is an estimated time frame, not an guarantee, we are not responsible for items arriving late past these time frames)

*All of these are estimates given by Canada Post and are prone to change due to a variety of factors including but not limited to: natural disasters, customs, holidays, peak Canada Post season.
Any questions regarding the whereabouts of your package should be directed to the carrier. Our customer service agents have the same tracking information that is visible to you.

*Every country has different custom charges per Canada delivery and amount spent. Please keep in mind for ordering overseas as your merchandise might require additional custom charges when arriving in your country. 

You are responsible for any additional taxes and duties. We are so sorry but we cannot pre-determine customs fees and Luxeradiantgems is not responsible for any fees charged by customs. If you decide to refuse any shipments from Luxeradiantgems, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package. 

United Kingdom shipping is slower than most countries. 

Rates

Rates for every order will depend on a variety of factors:

The weight of the package
Shipping Method
Location where the package is being delivered (Domestic vs. International)

We DO NOT make ourselves responsible for any additional fees incurred by customs or any other entity.


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