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Additional Information

 

ALL PENDANTS HAVE A 7-DAY RETURN PERIOD AFTER DATE OF DELIVERY.   

Refunds will ONLY be given on Pendants before the seven (7) day window has closed. No exchanges can be made on Pendants. If you purchase another product, excluding Pendants, our return policy is thirty (30) days from the date of delivery. If 30 days have passed since your date of delivery, we unfortunately are unable to offer you a refund.

We do not offer refunds for broken crystals. If the crystal arrives in perfect condition and is later dropped and breaks, we do not take responsibility for pendants breaking. Please keep in mind crystals are fragile, if they are dropped, tapped against hard surfaces, sat on, put into a washing machine. They will break. We will not refund an item unless it is defective. If the item received is damaged, we ask that you provide us an email that includes a picture of the defective item (clearly showing the defect) upon arrival. Only regular priced JEWELRY items may be refunded, unfortunately sale items cannot be refunded.

To be eligible for a return, your item must be in the same condition in which you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please include order number in your return.

Additional non-returnable items: 
Gift cards 

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.  

ONLY ITEMS THAT CAN BE RETURNED ARE JEWELRY ITEMS WITH RECEIPT WITHIN 7 DAYS OF PURCHASE. RETURN WILL BE IN THE FORM OF A GIFT CARD OR CHECK.

NO REFUNDS ON ANY OTHER PRODUCTS OR GIFT CARDS. OUR PRODUCTS ARE CUSTOMIZED FOR THE CUSTOMERS AND NOT ALL ORDERS ARE IDENTICAL, PRODUCT SIZES,SCENTS AND COLORS CAN VARY. SOME PRODUCTS ARE MADE IN LIMITED QUANTITY AND SOME ARE LIMITED TIME EXCLUSIVE ITEMS.

EXCHANGE ONLY ON ALL OTHER ITEMS. 

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)
 

Shipping
To return your product, message us for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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